Refund policy
Welcome to Leeyoungstore.com! All our products come with a 12-months warranty and can be returned for free within 30 days of delivery for approved reasons! The same warranty applies to replacement products. Please contact us if you have any problems! Our email address is leeyoungstore2009@gmail.com.
I. Eligible Return Reasons & Cost Responsibility
| Return Reason | Free Return | Shipping Cost Responsibility | Notes |
|---|---|---|---|
| Dead on Arrival (DOA) | Yes | Seller | Provide photos or videos as evidence. |
| Wrong Item Sent | Yes | Seller | Provide clear photos of the item, SKU/PN number, and all shipping labels. |
| Not as Described | Yes | Seller | Provide photos showing the discrepancy. |
| Quality Issues | Yes | Seller | Provide photos or videos illustrating the issue. |
| Missing Parts | Yes | Seller | Provide photos or videos showing the missing parts. |
| Personal Reasons (e.g., dislike, unnecessary, mistaken purchase) | No | Buyer | Return shipping and restocking fees apply. |
II. Return & Refund Process
| Step | Instructions |
|---|---|
| 1 | Contact our customer service at leeyoungstore2009@gmail.com, stating the return reason and providing the order number along with relevant photos or videos. |
| 2 | Our customer service team will review your request and provide a Return Merchandise Authorization (RMA) number and return address. |
| 3 | Ship the item along with the RMA number, ensuring the packaging is intact. |
| 4 | Once our warehouse receives the return, our customer service team will process the refund or replacement within 5 business days. |
III. Refund Processing Time
| Payment Method | Refund Timeframe | Notes |
|---|---|---|
| Credit Card | Within 3–15 business days | Actual time depends on the card issuer. |
| PayPal | Within 48 hours after refund email |
IV. Return Address & Important Notes
1. Return Address: Please contact us at leeyoungstore2009@gmail.com to obtain the return address.
2. Important Notes:
Do not return items to the sender's address on the package; please use the provided return address.
Returned items must be in original packaging with all accessories, gifts, and related documents included.
If you have any questions or need further assistance, please feel free to contact us via email at leeyoungstore2009@gmail.com.
